Wish List - Wish List: Wish #189

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Finn Smith

call center outsourcing

 

Our company is entering the market with a project that requires support in the form of a call center. But since we have neither trained people nor equipment, nothing for this, what do you think, should we quickly start looking for someone and teach them, or are there other options to solve the situation?

Comments (2)

  1. Rebecca Jones

     

    I think that you should contact specialists. There are companies that do this without owning the company itself. The advantages of outsourcing are quite obvious, because you save both your time and money on training. All you need is to provide complete information, and all employees will work and you will receive the necessary data. You can learn more about it here https://newmediaservices.com.au/call-center-outsourcing-benefits/ also I can't help but note that it is important and necessary in the future to make sound business decisions when dealing with such problems and issues users.

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  2. Alan White

    Before starting to outsource your services, it is important to fully understand the concept, processes and risks involved. After all, when you team up with other companies or an external body to improve the efficiency of your business's support services, you don't fully know who you're working with, so you shouldn't trust outsiders with particularly important information. This is just friendly advice on working with an outsourcer.

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