Support: Tickets: New

Trouble tickets are generally answered 9AM - 5PM EST, weekends and holidays excluded. Even though we try our best to assist you quickly, please allow 24-48 hours to hear back from us.

For immediate assistance browse through our Support Center and Knowledge Base. You can find answers to many questions in just a few minutes. If still experiencing problems, send us a report.

User Information
Your problem(s)
Attachments
(.jpg, .jpeg, .jpe, .bmp, .tif, .tiff, .png, .gif, .pdf, .zip, .mpg, .mpeg, .avi, .mov, .wmv, .asf, .asx, .ra, .rm, .txt, .rtf, .doc, .xsl, .html, .js, .wav, .mp3, .eps, .ppt, .pps, .swf, .tar, .tex, .gz, .csv, .mp4)

You get this if you're not logged in. Providing a correct answer gives us some indication that you're a human that has read and understood the question—not a bot that is attempting to put spam on the site.

Human Check
This is a randomly generated image of letters and numbers. Letters not clear? Click to renew CAPTCHA.

Debug Console

Close18 MBRequestSessionTimelineDatabase26Events16
$_GET
Array( ) Array(

)
$_POST
Array( ) Array(

)
$_COOKIE
Array( ) Array(

)
$_SERVER
Array( NO_PROXY => .s2.internal, https_proxy => http://10.8.63.5:3128, http_proxy => http:/... Array(
NO_PROXY => .s2.internal,
https_proxy => http://10.8.63.5:3128,
http_proxy => http://10.8.63.5:3128,
USER => apache,
HOME => /var/www,
FCGI_ROLE => RESPONDER,
REDIRECT_HTTP_AUTHORIZATION => ,
REDIRECT_SCRIPT_URL => /feedback/report_problems,
REDIRECT_SCRIPT_URI => https://datacenterhub.org/feedback/report_problems,
REDIRECT_HTTPS => on,
REDIRECT_STATUS => 200,
HTTP_AUTHORIZATION => ,
SCRIPT_URL => /feedback/report_problems,
SCRIPT_URI => https://datacenterhub.org/feedback/report_problems,
HTTPS => on,
HTTP_USER_AGENT => CCBot/2.0 (https://commoncrawl.org/faq/),
HTTP_ACCEPT => text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8,
HTTP_ACCEPT_LANGUAGE => en-US,en;q=0.5,
HTTP_IF_MODIFIED_SINCE => Mon, 30 Mar 2020 06:03:43 GMT,
HTTP_ACCEPT_ENCODING => br,gzip,
HTTP_HOST => datacenterhub.org,
HTTP_CONNECTION => Keep-Alive,
PATH => /sbin:/usr/sbin:/bin:/usr/bin,
SERVER_SIGNATURE => ,
SERVER_SOFTWARE => Apache,
SERVER_NAME => datacenterhub.org,
SERVER_ADDR => 10.111.11.100,
SERVER_PORT => 443,
REMOTE_ADDR => 10.111.11.10,
DOCUMENT_ROOT => /var/www/datacenterhub,
SERVER_ADMIN => root@localhost,
SCRIPT_FILENAME => /var/www/datacenterhub/index.php,
REMOTE_PORT => 25537,
REDIRECT_URL => /feedback/report_problems,
GATEWAY_INTERFACE => CGI/1.1,
SERVER_PROTOCOL => HTTP/1.1,
REQUEST_METHOD => GET,
QUERY_STRING => ,
REQUEST_URI => /feedback/report_problems,
SCRIPT_NAME => /index.php,
PHP_SELF => /index.php,
REQUEST_TIME_FLOAT => 1590778889.1148,
REQUEST_TIME => 1590778889,
argv => Array(

)
,
argc => 0
)
separator ⇒ .
orderBy ⇒ id
orderDir ⇒ asc
1 ⇒ registerIP
2 ⇒ access
always ⇒
renew ⇒
tracker.sid ⇒ d36f7a3b89ac45509758775853d04140
tracker.ssid ⇒ d36f7a3b89ac45509758775853d04140
tracker.rsid ⇒ d36f7a3b89ac45509758775853d04140
session.token ⇒ 40b7c11bce07436881189cbaed1abcfc
  • site 0.054 seconds (+0.054); 12.25 MB (+12.250) - afterInitialise
  • site 0.073 seconds (+0.020); 13.50 MB (+1.250) - afterRoute
  • site 0.100 seconds (+0.027); 17.25 MB (+3.750) - afterDispatch
  • site 0.110 seconds (+0.009); 17.75 MB (+0.500) - beforeRenderModule mod_custom (Footer: info and navigation)
  • site 0.112 seconds (+0.002); 17.75 MB (0.000) - afterRenderModule mod_custom (Footer: info and navigation)
  • site 0.112 seconds (+0.000); 17.75 MB (0.000) - beforeRenderModule mod_menu (Main Menu)
  • site 0.127 seconds (+0.015); 18.00 MB (+0.250) - afterRenderModule mod_menu (Main Menu)
  • site 0.131 seconds (+0.004); 18.50 MB (+0.500) - onAfterRender
  • site 0.134 seconds (+0.003); 18.50 MB (0.000) - sessionStore
18 MB

26 Queries Logged: 0.0069320201873779 seconds

  1. SELECT data
      FROM `jos_session`
      WHERE `session_id` = 'db4853d6d9cd0cf7e7ff30f37fa4455e'
  2. DELETE
      FROM `jos_session`
      WHERE `session_id` = 'db4853d6d9cd0cf7e7ff30f37fa4455e'
  3. SELECT data
      FROM `jos_session`
      WHERE `session_id` = 'd36f7a3b89ac45509758775853d04140'
  4. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_languages'
  5. SELECT session_id
      FROM `jos_session`
      WHERE `session_id` = 'd36f7a3b89ac45509758775853d04140'
      LIMIT 1
  6. INSERT INTO `jos_session` (`session_id`,`client_id`,`time`,`ip`)
      VALUES ('d36f7a3b89ac45509758775853d04140','0','1590778889','10.111.11.10')
  7. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_members'
  8. SELECT b.id
      FROM `jos_usergroups` AS `a`
      LEFT JOIN jos_usergroups AS b
      ON b.lft <= a.lft
      AND b.rgt >= a.rgt
      WHERE `a`.`id` = '1'
  9. SELECT *
      FROM `jos_viewlevels`
  10. SELECT folder AS type,element AS name,protected,params
      FROM `jos_extensions`
      WHERE `enabled` >= '1'
      AND `type` = 'plugin'
      AND `state` >= '0'
      AND `access` IN ('1','1','4')
      ORDER BY `ordering` ASC
  11. SELECT m.id,m.menutype,m.title,m.alias,m.note,m.path AS route,m.link,m.type,m.level,m.language,m.browserNav,m.access,m.params,m.home,m.img,m.template_style_id,m.component_id,m.parent_id,e.element AS component
      FROM `jos_menu` AS `m`
      LEFT JOIN jos_extensions AS e
      ON e.extension_id = m.component_id
      WHERE `m`.`published` = '1'
      AND `m`.`parent_id` > '0'
      AND `m`.`client_id` = '0'
      ORDER BY `m`.`lft` ASC
  12. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_feedback'
  13. SELECT jos_template_styles.id,jos_template_styles.home,jos_template_styles.template,jos_template_styles.params,jos_extensions.protected
      FROM `jos_template_styles`
      INNER JOIN jos_extensions
      ON jos_extensions.element = jos_template_styles.template
      WHERE `jos_template_styles`.`client_id` = '0'
      AND `jos_extensions`.`enabled` = '1'
      AND `jos_extensions`.`type` = 'template'
      AND jos_extensions.`client_id` = `jos_template_styles`.`client_id`
      ORDER BY `home` DESC
  14. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_support'
  15. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_tags'
  16. SELECT m.*, r.model AS aro_model, r.foreign_key AS aro_foreign_key, r.alias AS aro_alias, c.model AS aco_model, c.foreign_key AS aco_foreign_key
      FROM `jos_support_acl_aros_acos` AS m
      LEFT JOIN `jos_support_acl_aros` AS r
      ON m.aro_id=r.id
      LEFT JOIN `jos_support_acl_acos` AS c
      ON m.aco_id=c.id
  17. SELECT *
      FROM `jos_users`
      WHERE `jos_users`.`username` = NULL
  18. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_users'
  19. SELECT m.id,m.title,m.module,m.position,m.content,m.showtitle,m.params,mm.menuid,e.protected
      FROM `jos_modules` AS `m`
      LEFT JOIN jos_modules_menu AS mm
      ON mm.moduleid = m.id
      LEFT JOIN jos_extensions AS e
      ON e.element = m.module
      AND e.client_id = m.client_id
      WHERE `m`.`published` = '1'
      AND `e`.`enabled` = '1'
      AND (`m`.`publish_up` IS NULL OR `m`.`publish_up` <= '2020-05-29 19:01:29' )
      AND (`m`.`publish_down` IS NULL OR `m`.`publish_down` >= '2020-05-29 19:01:29' )
      AND `m`.`access` IN ('1','1','4')
      AND `m`.`client_id` = '0'
      AND (`mm`.`menuid` = '93' OR `mm`.`menuid` <= '0' )
      ORDER BY `m`.`position` ASC,`m`.`ordering` ASC
  20. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_content'
  21. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_categories'
  22. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_resources'
  23. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_usage'
  24. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_groups'
  25. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_wishlist'
  26. UPDATE `jos_session`
      SET `data` = '__default|a:10:{s:15:\"session.counter\";i:1;s:19:\"session.timer.start\";i:1590778889;s:18:\"session.timer.last\";i:1590778889;s:17:\"session.timer.now\";i:1590778889;s:8:\"registry\";O:23:\"Hubzero\\Config\\Registry\":2:{s:7:\"\0*\0data\";O:8:\"stdClass\":1:{s:1:\"0\";s:7:\"session\";}s:9:\"separator\";s:1:\".\";}s:4:\"user\";C:17:\"Hubzero\\User\\User\":22:{a:1:{s:5:\"guest\";b:1;}}s:11:\"tracker.sid\";s:32:\"d36f7a3b89ac45509758775853d04140\";s:12:\"tracker.ssid\";s:32:\"d36f7a3b89ac45509758775853d04140\";s:12:\"tracker.rsid\";s:32:\"d36f7a3b89ac45509758775853d04140\";s:13:\"session.token\";s:32:\"40b7c11bce07436881189cbaed1abcfc\";}',`time` = '1590778889',`ip` = '10.111.11.10'
      WHERE `session_id` = 'd36f7a3b89ac45509758775853d04140'

14 Query Types Logged, Sorted by Occurrences.

SELECT Tables:
  1. 12 × SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
  2. 2 × SELECT data
      FROM `jos_session`
  3. 1 × SELECT m.*, r.model AS aro_model, r.foreign_key AS aro_foreign_key, r.alias AS aro_alias, c.model AS aco_model, c.foreign_key AS aco_foreign_key
      FROM `jos_support_acl_aros_acos` AS m
      LEFT JOIN `jos_support_acl_aros` AS r
      ON m.aro_id=r.id
      LEFT JOIN `jos_support_acl_acos` AS c
      ON m.aco_id=c.i
  4. 1 × SELECT m.id,m.title,m.module,m.position,m.content,m.showtitle,m.params,mm.menuid,e.protected
      FROM `jos_modules` AS `m`
      LEFT JOIN jos_modules_menu AS mm
      ON mm.moduleid = m.id
      LEFT JOIN jos_extensions AS e
      ON e.element = m.module
      AND e.client_id = m.client_id
  5. 1 × SELECT jos_template_styles.id,jos_template_styles.home,jos_template_styles.template,jos_template_styles.params,jos_extensions.protected
      FROM `jos_template_styles`
      INNER JOIN jos_extensions
      ON jos_extensions.element = jos_template_styles.template
  6. 1 × SELECT *
      FROM `jos_users`
  7. 1 × SELECT folder AS type,element AS name,protected,params
      FROM `jos_extensions`
  8. 1 × SELECT session_id
      FROM `jos_session`
  9. 1 × SELECT b.id
      FROM `jos_usergroups` AS `a`
      LEFT JOIN jos_usergroups AS b
      ON b.lft <= a.lft
      AND b.rgt >= a.rgt
  10. 1 × SELECT *
      FROM `jos_viewlevels
  11. 1 × SELECT m.id,m.menutype,m.title,m.alias,m.note,m.path AS route,m.link,m.type,m.level,m.language,m.browserNav,m.access,m.params,m.home,m.img,m.template_style_id,m.component_id,m.parent_id,e.element AS component
      FROM `jos_menu` AS `m`
      LEFT JOIN jos_extensions AS e
      ON e.extension_id = m.component_id
OTHER Tables:
  1. 1 × UPDATE `jos_session`
      SET `data` = '__default|a:10:{s:15:\"session.counter\";i:1;s:19:\"session.timer.start\";i:1590778889;s:18:\"session.timer.last\";i:1590778889;s:17:\"session.timer.now\";i:1590778889;s:8:\"registry\";O:23:\"Hubzero\\Config\\Registry\":2:{s:7:\"\0*\0data\";O:8:\"stdClass\":1:{s:1:\"0\";s:7:\"session\";}s:9:\"separator\";s:1:\".\";}s:4:\"user\";C:17:\"Hubzero\\User\\User\":22:{a:1:{s:5:\"guest\";b:1;}}s:11:\"tracker.sid\";s:32:\"d36f7a3b89ac45509758775853d04140\";s:12:\"tracker.ssid\";s:32:\"d36f7a3b89ac45509758775853d04140\";s:12:\"tracker.rsid\";s:32:\"d36f7a3b89ac45509758775853d04140\";s:13:\"session.token\";s:32:\"40b7c11bce07436881189cbaed1abcfc\";}',`time` = '1590778889',`ip` = '10.111.11.10'
  2. 1 × INSERT INTO `jos_session` (`session_id`,`client_id`,`time`,`ip`)
      VALUES ('d36f7a3b89ac45509758775853d04140','0','1590778889','10.111.11.10'
  3. 1 × DELETE
      FROM `jos_session`
  • onAfterInitialise — Method — plgSystemP3p::onAfterInitialise → /core/plugins/system/p3p/p3p.php:21
  • onAfterInitialise — Method — plgSystemRemember::onAfterInitialise → /core/plugins/system/remember/remember.php:20
  • onAfterInitialise — Method — plgSystemHubzero::onAfterInitialise → /core/plugins/system/hubzero/hubzero.php:21
  • onAfterInitialise — Method — plgSystemXFeed::onAfterInitialise → /core/plugins/system/xfeed/xfeed.php:21
  • onAfterInitialise — Method — plgSystemSupergroup::onAfterInitialise → /core/plugins/system/supergroup/supergroup.php:113
  • onAfterInitialise — Method — plgSystemReferrerpolicy::onAfterInitialise → /core/plugins/system/referrerpolicy/referrerpolicy.php:21
  • onAfterRoute — Method — plgSystemJquery::onAfterRoute → /core/plugins/system/jquery/jquery.php:21
  • onAfterRoute — Method — plgSystemSpamjail::onAfterRoute → /core/plugins/system/spamjail/spamjail.php:21
  • onAfterRoute — Method — plgSystemPassword::onAfterRoute → /core/plugins/system/password/password.php:21
  • onAfterRoute — Method — plgSystemIncomplete::onAfterRoute → /core/plugins/system/incomplete/incomplete.php:21
  • onAfterRoute — Method — plgSystemUnconfirmed::onAfterRoute → /core/plugins/system/unconfirmed/unconfirmed.php:21
  • onAfterRoute — Method — plgSystemUnapproved::onAfterRoute → /core/plugins/system/unapproved/unapproved.php:21
  • onDisplay — Method — plgCaptchaImage::onDisplay → /core/plugins/captcha/image/image.php:56
  • onAfterDispatch — Method — plgSystemDebug::onAfterDispatch → /core/plugins/system/debug/debug.php:60
  • onAfterDispatch — Method — PlgSystemHighlight::onAfterDispatch → /core/plugins/system/highlight/highlight.php:25
  • onAfterRender — Method — plgSystemSef::onAfterRender → /core/plugins/system/sef/sef.php:21